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Advice & Training
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Practical support and advice being provided to a hearing aid user at one of our drop-in clinics

Hearing Loss Support volunteers provide information, advice and practical support to all hearing aid users in Shropshire, Telford and Wrekin.

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Our volunteers are trained by NHS Audiology Service and as most of them are hearing aid wearers themselves they know from personal experience about adjusting to a hearing impairment.

Our Volunteers can spend as much time as is needed to ensure people know how to make best use of their hearing aids in all sorts of everyday situations. We can offer this support through:

If you would like to find out more please contact us on: 01743 342168 or email

Hearing Aid Repair Clinicsmore

If you need help with your hearing aid, and you have obtained your aid through the hospital audiology service, you can attend one of their community clinics across the county. Please click here for details.

All appointments must be booked in advance unless it is a designated drop-in clinic for hearing aid repairs and maintenance.

In addition Shropshire RCC facilitate a number of volunteer led drop-clinics around the county:

Church Stretton: Mayfair Centre on the 1st Friday of the month from 10-12

Bridgnorth: Hospital League of Friends Café on the 3rd Thursday from 10-12

Oswestry: Library entrance on the 1st Wednesday of the month from 10-12

Ludlow: *New* drop in starting at Helena Lane fortnightly on Mondays from 14th March 2016 from 10-12.

See Hear van at various sites and dates across the county. Click here for details.

Drop-in clinics are suitable for people who need to have their earmould retubed, simple hearing aid repairs or batteries. If there are multiple or more complex issues then we advise you contact NHS Audiology for an appointment.

Effective Hearing Programmes more

Effective Hearing Programmes (EHP’s) are one day workshops to help you adjust to having a hearing impairment. We urge people to bring a family member or friend as the course will also be relevant to them particularly in terms of communicating well with people with hearing loss. Some people find wearing a hearing aid very frustrating, and it can take them some time to feel comfortable and confident. Effective Hearing Programmes are a chance to share experiences, challenges and successes with others in similar situations as well as gain valuable information about the services and support available locally. All our EHP tutors have personal experience of hearing loss.

The programme runs from 10am to 3.30pm and you will need to attend the whole day. The course is FREE to attend and complimentary drinks are provided. If you would like to attend one of these courses, please use the application form below to book a place, telephone 01743 342168 or email:

Our booking form

Forthcoming Effective Hearing Programme events include:

September 16th: SHREWSBURY 

October 11th: MARKET DRAYTON

November 16th: TELFORD

November 23rd: LUDLOW

January 20th: SHREWSBURY 

 February: OSWESTRY (Date to be confirmed)

March: SHREWSBURY (Date to be confirmed) 

People that have been on the course said ....

"Very good course, very informative and well run."

"A very informative and useful day. Thank you very much indeed." 

"Enjoyed the day, especially the interaction with others having similar problems." 

Hard of Hearing Groups more

These groups enable people with hearing impairment to meet others and share experiences. They provide much needed information and support on all aspects of hearing loss within a relaxed group setting. They also arrange speakers and outings throughout the year.

Groups meet in:

Ludlow -  First Monday of the month

Market Drayton - First Monday of the month

Shrewsbury - Second Monday of the month

Telford - First Tuesday of the month

Whitchurch - First Tuesday of the month

Please contact us on 01743 342168 for more information.

Volunteer! more

There are a number of roles available to volunteers with our Hearing Loss Support service. These include visiting people in their own homes or in care homes to provide support and help to enable people to feel confident in using their hearing aids. Some people need regular visits to be able to maintain the effective use of their aids.

Volunteers also help at NHS repair clinics and on the See Hear van around the county.

Volunteers receive full training and support through NHS Audiology and Shropshire RCC and are often hearing aid users themselves.

If you are interested in finding out more about volunteering with us please ring 01743 342168 or email

Volunteer role description

External Linksmore

Action on Hearing Loss:

NHS Shrewsbury and Telford Audiology Services:

Shropshire Deaf and Hard of Hearing Forum:

Hearing Dogs for Deaf People:

Sensory Impairment information, Telford & Wrekin:

Sensory Impairment information, Shropshire:

Signal Hub based in Shrewsbury, Signal works to empower deaf people and people with hearing loss both in the UK and overseas:

Shropshire Disability Network


Looking for more information?

Call us on
01743 360641


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